Why is my transaction to the Democratic Republic of Congo not working?

  1. If you are sending to a mobile wallet it is most likely failing as your recipient does not have the correct verification. Your recipient must verify their account with an ID at the nearest office before they can receive money. Once done, you can send successfully
  2. If you sending via Cash Pickup your recipient needs to redeem the money with the code sent to you and them. There ID document name needs to match exactly to what you entered as the recipient details.

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