Questions

What is Mama Money?
What is Mama Money's Mission?
Who can become a Mama Money Customer?
How do I register?
What is FICA?
What is my Username?
What is my Pin Number?
What is a Recipient?
What is a Money Order?
How do I create a Money Order?
How do I make payment?
Can I pay with Cash?
What are Mama Money's Fees?
What is the Exchange Rate?
How is the transfer made?
How will I know when my recipient has received their money?
How does my recipient receive the money?
How does my recipient register for Textacash?
My recipient is registered for Textacash. how does payment work?
Can my recipient receive Rand in Zim?
Is there a minimum and maximum amount I can send?

Answers

What is Mama Money?

Mama Money is the world’s first social business for remittances. Using the internet and cell phone technology to make sure your hard earned money is sent chop-chop at the lowest possible cost to you. This also means more of your money will arrive with your family or friends. Mama is helping you send money home now now...

What is Mama Money's Mission?

Our mission is to personalize money transfer: we want to help families send and receive money anyplace, anytime, at a socially fair price, by mobilizing cost-saving technology.

Who can become a Mama Money Customer?

Anyone! We don’t discriminate. Only thing is you must be older than 18 years.

How do I register?

To register you simply need to find your nearest Mama Money agent. Our friendly agents will help you get signed up in a matter of minutes. All you need to bring are your FICA documents.

What is FICA?

FICA regulations require that all Money Transfer Operators collect and retain certain documents from each customer. To register please bring one of the following documents to register with any Mama Money Agent:

1. Proof of ID

  • Official Passport or ID

  • Green-Bar Coded ID

  • Asylum Papers

2. Proof of Address

  • A utility bill (not older than three months)

  • A bank statement (not older than three months)

  • A recent lease or rental agreement (Agreement must not be older than one year)

  • Municipal rates and taxes statement (Statement must not be older than three months)

  • Mortgage statement (Statement must not be older than three months)

  • Telephone or cellular statement (Statement must not be older than three months)

  • A valid television license (license must not be older than one year)

  • Recent long-term or short-term insurance policy document issued by an insurance company (Policy document must not be older than three months)

  • A recent motor vehicle license (license must not be older than one year)

  • A statement of account issued by a retail store (Statement must not be older than three months)

  • Mama Money Proof of Residence Affidavit (not older than three months)


What is my Username?

Your username is your South African cell phone number
(an example number is 082 555 6262)

What is my Pin Number?

Your pin number is a 4 digit number chosen by you during the registration process. The Pin Number is a security number. Do not forget it.

Your Username and Pin Number allows you to log into your account and use the Mama Money service. If you forget your PIN number, call one of Mama’s friendly helpers on 021 - 202 5420

What is a Recipient?

The person who will receive the money you are sending. You can add a recipient under the send money, my recipients tab. Be sure to double check you have entered the correct cell phone number of your recipient. You can also add a recipient using Mama Money’s USSD string on your cell phone.

What is a Money Order?

A money order is an instruction you give Mama Money to send your recipient money. You can create a money order online or by using Mama Money’s USSD string on your cell phone.

A money order expires in 24 hours.

How do I create a Money Order?

Under the send money tab on the website click the send money now now button next to the recipient you wish to send money to. Next, under amount of money to send type in how much ZAR you would like to send.

Select your bank and hit confirm order. Easy peasy!

How do I make payment?

In order to make Mama Money’s service as low cost to you as possible we only accept internet or cell phone banking payment made into Mama’s bank account. Use your internet banking to register Mama Money as a recipient.

Your payment reference is always your cell phone number. You can also make payment using cell phone banking on your phone. If your cell phone banking doesn't allow you to create a recipient go into your nearest branch and set Mama Money up as a recipient.

In short, you send money to the Mama, she exchanges the money and sends it to your family member or friend.

Can I pay with Cash?

No! Mama wants to keep her fee as low as possible. The Banks and Shops would charge Mama a big fee just to accept your cash. If you want to only pay 5%, you must make payment via your bank account.

Cash is old school, Mama Money is new school.

What are Mama Money's Fees?

Mama has a 5% fee for any amount. That is it.

What is the Exchange Rate?

This is the rate at which Mama Money buys US Dollars from the bank. Mama always negotiates the best exchange rate from the bank on your behalf and passes that saving onto you and your family. We give you the same rate we get from the bank. No other money transfer operator does that!

How is the transfer made?

Once your Rand arrive in Mama’s account here in South Africa, we will immediately match it to the Money Order you created. You and your recipient will receive an SMS telling them that you have sent them US dollars.

How will I know when my recipient has received their money?

Mama will send you and your recipient a SMS letting you know the transaction has been successfully completed.

How does my recipient receive the money?

Mama’s payout partner in Zimbabwe is CABS bank. They have a fantastic cell phone banking product called Textacash.

How does my recipient register for Textacash?

If your recipient does not already have a Textacash card they simply need to go to their nearest CABS branch to register and take their proof of ID along.

But don’t worry about all of this: Mama knows if your recipient is registered for Textacash or not and we’ll instruct them via SMS.

My recipient is registered for Textacash. how does payment work?

Once registered things get even easier. Every time you send money to a Textacash registered recipient, their account will be credited with your money. They can buy airtime, transfer money to other family members, pay bills, withdraw money from ATM’s or CABS branches or go on a shopping spree.

Can my recipient receive Rand in Zim?

Mama pays out US Dollars in Zim. Not Rand. If you want this to change, please let us know and we can make a plan for the future.

Is there a minimum and maximum amount I can send?

The minimum you can send at one time is R500 and the maximum in a day is R5000. The monthly limit is R25000.