Mama Money Help Centre

Explore our FAQ page to find valuable information and solutions related to secure and convenient money transfers worldwide

General

Mama Card

Mama Remittance

Customer Support

What is Mama Money?

Mama Money is a South African fintech company launched in 2013, focusing on providing low-cost money transfer services. It aims to offer affordable and accessible financial services to underbanked communities, fostering financial inclusion across borders.

What inspired the founding of Mama Money?

Mama Money was founded by Mathieu Coquillon and Raphael Grojnowski, who were motivated by the high costs and inefficiencies in traditional remittance markets. They started by facilitating money transfers to Zimbabwe and have expanded to several other countries since then.

How does Mama Money build trust with its customers?

Initially, Mama Money engaged directly with communities and partnered with local agents to build trust among its target customers. This grassroots approach helped the company gain significant traction in the remittance market.

What services does Mama Money offer?

Mama Money offers international money transfers with competitive exchange rates and minimal fees. The company is known for its transparent fee structure and has a user-friendly mobile app that allows customers to manage transactions and access customer support.

What awards has Mama Money received?

Mama Money has been recognised with several awards, including:Best Fintech Startup in South Africa (2019)Top 3 for Best Financial Solution App in South Africa (2019)

What is the impact of Mama Money’s services?

Mama Money has significantly lowered the cost of remittances, increasing the disposable income of recipients who often invest in crucial areas like education and healthcare. The company's services have had a profound impact on the economic well-being of communities across Africa and beyond.

What social initiatives does Mama Money engage in?

Mama Money is actively involved in projects that enhance financial literacy and support community development. Notably, it has collaborated with the International Fund for Agricultural Development (IFAD) to leverage remittances for economic development in Southern Africa.

What is the Mama Money Card?

The Mama Money Card is an innovative banking product from Mama Money that simplifies managing your finances. It is designed especially for individuals, including immigrants, to facilitate easy, secure, and affordable cross-border payments without the need for traditional bank accounts.

How can I get a Mama Money Card?

You can get your Mama Money Card by downloading the Mama Money App and registering with just your Passport, Asylum Document, or South African ID. The card is available for a one-time fee of R100 and can be picked up at Pick n Pay stores, through Mama Money's extensive network of over 2,000 agents, or delivered to your nearest PEP store.

What are the benefits of using the Mama Money Card?

The Mama Money Card offers several benefits:
‍WhatsApp Banking: Manage your account and perform transactions like sending money, buying electricity, or purchasing airtime via a data-friendly WhatsApp feature.
‍Global Reach: Send money to over 70 countries across Africa, Asia, and Europe.
Ease of Use: Simple registration and usage, requiring only a Passport, Asylum Document, or South African ID
‍Security: Enhanced features like PIN verification and OTP ensure your transactions are safe.

Who is Access Bank and why are they involved with the Mama Money Card?

Access Bank is a prominent financial institution offering a range of banking services to individual and corporate clients across twelve African countries, the UAE, and the UK. Their commitment to global banking accessibility makes them an ideal partner for launching the Mama Money Card, helping to broaden financial services to underserved communities.

How does the Mama Money Card support migrants?

The card addresses significant challenges faced by migrants, such as shared bank accounts and the requirement for documentation like proof of address. It provides a secure alternative to carrying cash, which can pose safety risks, particularly in high-crime areas.

What does it cost to use the Mama Money Card?

The card itself costs R100. However, transactions may carry additional fees depending on the nature of the transaction and the countries involved. These fees are competitive and are designed to keep costs low for users, especially in cross-border transactions.

Is the Mama Money Card safe to use?

Yes, the Mama Money Card uses advanced security protocols, including encryption, PIN verification, and OTP systems, to ensure every transaction is secure and your money is protected.

Can the Mama Money Card be used internationally?

The Mama Money Card can be used to send money internationally to over 70 countries.

Customers can only receive payments into their banking account from within South Africa. Customers can only receive money and spend at shops, ATM's, or online within South Africa.

What is Mama Money Remittance?

Mama Money is a leading international money transfer service providing an affordable, safe, and convenient way to send money from South Africa to over 50 countries across Africa, Asia, and Europe.

How does Mama Money work?

Mama Money operates through a mobile app that facilitates online and cash-based international money transfers to destinations like Zimbabwe, India, Pakistan, and Nigeria. Download the app here or use the USSD code 134542# after registration to start sending money.

How do I register for Mama Money?

To register:
1. Download the Mama Money App here.
2. Complete the registration by entering your details and uploading an identification document.
3. For guidance, watch our registration tutorial here.
4. Need assistance? WhatsApp us at +27 66 104 1097.

What documents are required to register?

You can register using any of the following:
- Passport
- Foreign ID
- South African ID
- Asylum or Refugee Documents

Which countries can I send money to?

With Mama Money, you can send money to over 50 countries across Africa, Asia, and Europe.

Africa: Botswana, Cameroon, Congo (ROC), Democratic Republic of Congo, Ethiopia, Ghana, Kenya, Malawi, Mozambique, Nigeria, Rwanda, Senegal, Somalia, Tanzania, Uganda, Zambia, and Zimbabwe.

Asia: Bangladesh, India, and Pakistan.

Europe: Andorra, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech, Denmark, Estonia, Finland, France, Germany, Great Britain, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxemburg, Malta, Monaco, Netherlands, Portugal, Romania, San Marino, Slovakia, Spain, Sweden, Switzerland, and the Vatican.

What are the sending limits with Mama Money?

Standard Limit: Up to R5,000 per transaction and R25,000 per month.

Upgraded Limit: Up to R50,000 per transaction and R100,000 per month after upgrading your account.

How do I pay for my Mama Money orders?

Payments can be made via online banking, EFT, or cash at retail partners like Pick n Pay and Shoprite. For cash payments, use the reference number sent via SMS to complete your transaction at our retail partners.

How long does it take for the recipient to receive funds?

Mobile Wallets and Cash Collection: Transfers are sent within minutes.Bank

Accounts: Transfers generally take about 5 hours but can take up to 48 hours depending on the recipient’s bank.

How do I select Mama Money as a Public Beneficiary for EFT payments?

Create your order in the Mama Money app and select EFT as your payment method.

Select "Mama Money - Money Transfer" from your online banking’s list of approved beneficiaries.

Use your registered cell phone number as your payment reference.

How do I reset my Mama Money PIN?

To reset your PIN, use the USSD code 134542#, select 'Account and Security', then choose to reset your PIN. Alternatively, you can reset it in the app under the “Security” section.

How do I update my registered cellphone number?

Update your number via the Mama Money App under "My Profile" or WhatsApp us your old and new numbers at +27 66 104 1097 for assistance.

How can I upgrade my account to send more money?

Existing customers can select the “More Money Home” option in the app to upgrade. New customers can opt to upgrade during the initial registration process. Once activated, you can send up to R50,000 per order.

How can I contact Mama Money customer support?

You can reach Mama Money's customer support through several channels:

WhatsApp: For real-time responses, start a chat here.

Social Media: Message us on Facebook, Instagram, Twitter, or LinkedIn.

Email: Send your inquiries to mama@mamamoney.co.za for detailed responses.

Phone: Call us at 021 202 5420 for direct support.In-Person: Visit one of our nationwide agents for face-to-face assistance.

What are the benefits of using phone support at Mama Money?

Phone support offers a personal touch and immediate feedback, making it ideal for resolving complex issues quickly. Our multilingual team is ready to assist with any transaction inquiries or account problems during extended operating hours.

What should I prepare before contacting Mama Money customer support?

For a smooth experience, please have your account details, any relevant transaction information, and previous correspondence ready. This will help us assist you more efficiently.

How long does it take to resolve an issue with Mama Money?

Immediate Support: Issues handled over WhatsApp or phone are often resolved in real time.

Email Inquiries: Expect a response within 24-48 hours.

Complex Issues: More intricate issues may take longer, but we ensure to keep you updated throughout the process.

What can I expect from Mama Money's customer service?

At Mama Money, we are committed to high-quality service. Our team is trained to handle your inquiries with care and professionalism. We value your feedback and use it to continuously improve our services.

How do I provide feedback on Mama Money's customer service?

After each interaction, you may be prompted to provide feedback through our various communication channels. This feedback helps us refine our services and enhance your experience with Mama Money.For further assistance or more details about our services, please don't hesitate to reach out to our customer support team through any of the available channels. We're here to help make your financial transactions as smooth and secure as possible.