Terms & Conditions

Welcome to the www.mamamoney.co.za website (including all webpages, subdomains and subparts therein contained, the “Site”) of Mama Money (Pty) Ltd t/a Mama Money (“Mama Money”, “we”, “us” and/or “our”). The Site has been created (i) to provide information about Mama Money (ii) to provide customized low value money transfer services (the “Mama Money Services”).

Please read our terms and conditions carefully as the use of our Site is subject to the terms and conditions published on our Site at the time of your use. We may change our terms from time to time and such changes will take effect as and when published on this Site. If you do not accept our terms of use then please do not make use of our Site or the Mama Money Services.

South African Reserve Bank Requirements

Integrated Form:

By agreeing to the Mama Money Terms and Conditions set forth in this document and by confirming a money order, you, the customer, declare that:

  • I have read this document and know and understand the contents thereof;
  • the information furnished above is in all respects both true and correct;
  • the currency applied for will only be used for the specific purpose stated herein;
  • the documentation presented in support of this application is in all respects authentic;
  • I have been informed of the limit applicable to the confirmed transaction and confirm that this limit will not be exceeded as a result of the conclusion of this transaction;  and

I consent to this information being provided to the South African Revenue Service and/or the Financial Intelligence Centre and/or the Financial Services Board.

Discretionary Limits:

It is up to you to ensure that you do not surpass your single discretionary allowance. The single discretionary allowance is an allowance within an overall limit of R1 million per calendar year which a South African resident over the age of 18 years may avail of.

By agreeing to the Mama Money Terms and Conditions you assume responsibility for not exceeding your single discretionary allowance while using Mama Money, or any other Financial Institution, to transfer funds out of the Republic of South Africa.

South African Reserve Bank BOP Reporting:

For every successfully completed money order and corresponding pay-out, Mama Money issues the South African Reserve Bank with a report. This report includes your personal details, the recipient’s personal details, as provided by you and details of the completed transaction (money order, payment, pay-out). Mama Money takes your personal details from the FICA documents you submit to us. By submitting the FICA documents and using the Mama Money service you agree to let Mama Money take your personal details from the FICA documents and use them for Mama Money’s SARB reporting as prescribed by law.

Mama Money will not be responsible for any legal proceedings of any kind brought against you by any private, government or financial institution or body of any kind, due to the information that Mama Money has passed on to these institutions or bodies.

You agree that the information you provide to Mama Money for SARB reporting purposes and at all other times will be true, accurate, current, and complete. You also agree that you will ensure that this information is kept accurate and up-to-date at all times. If we have reason to believe that the information or documents you have provided us with are false and tampered with in any way, we will immediately close your account and notify any relevant authority.

The personal data we collect includes without limitation your name, address and other personally identifiable information.

All Mama Money Customers with a South African ID must select the BOP category relevant to the money remittance: 401, Gift or 305, Compensation paid by a Resident to a Migrant Worker.

For All Mama Money Customers with a Foreign Passport, the BOP category relevant for the money remittance is 416, Migrant Worker Remittances.

For further information, please visit www.resbank.co.za

Legal Requirements: Mama Money may disclose your Personal Data if required to do so by law (including, without limitation responding to a subpoena or request from law enforcement, court or government agency) or in the good faith belief that such action is necessary (i) to comply with a legal obligation, (ii) to protect and defend the rights or property of Mama Money, (iii) to act in urgent circumstances to protect the personal safety of users of the Site or the public, or (iv) to protect against legal liability.

FICA Documents

Mama Money collects personal data from you, which you voluntarily provide during the registration process for the Mama Money Services. The collection and storage of these documents (Proof of ID, Proof of Income, Proof of Residence) are a legal requirement imposed on Mama Money by the Financial Intelligence Centre Act (FICA). By providing these documents and agreeing to our terms you are agreeing that the FIC (Financial Intelligence Centre) may at any time request these documents from Mama Money with regard to a FICA audit or on any other grounds. Mama Money has to and will provide the FIC with these documents upon request.

You agree that the information you provide to Mama Money upon registration for FICA purposes and at all other times will be true, accurate, current, and complete. You also agree that you will ensure that this information is kept accurate and up-to-date at all times. If we have reason to believe that the information or documents you have provided us with are false and tampered with in any way, we will immediately close your account and notify any relevant authority.

Mama Money only allows persons to register herself / himself in her / his personal capacity.  A customer can not register or act on behalf or on the authority of another customer.

Mama Money does not allow for non-face-to-face registration of customers.

By confirming a money order you confirm that the information displayed in your personal my profile tab on the website is correct.

Important Notice

Our terms contain specific provisions to limit our liability, allocate risk or liability to you or constitute acknowledgement of facts by you. Please pay particular attention to these terms since they limit your ability to recover losses that you may incur in connection with your use of our Site and the Mama Money Services.

If you are not yet 18 please do not use our site. The site is only available to persons over 18 years of age.

For clarification purpose for terminology:

  • Site means both website and USSD string
  • Pay-out means the payment of the amount as designated by the customer in the money order and payment in full of the money order, minus the Mama Money fee and following the conversion using the exchange rate as agreed upon in the money order process.

Detailed description of goods and services

We are a money transfer operator. On our site users can create money orders. Upon creation of a money order and payment by the customer through the designated payment channels, Mama Money will provide payment to an individual as designated by the customer.

Export restriction

The Mama Money Services are available to South African users only and may not be used by legal entities or natural persons residing outside of the Republic of South Africa.

User Name and Passwords

You will be required to choose a user name (your telephone number) and password / PIN when registering for the Mama Money services. You will be required to enter your user name and password every time you want to make a money order.

You may not reveal your account password(s) to anyone else, nor may you use anyone else’s password. We are not responsible for losses incurred by you including, without limitation, the use of your account by any person other than you, arising as the result of misuse of passwords. You accept that you will be personally liable for all transactions concluded on your account.

Payment

You will be required to make payment via an EFT. Mama Money will never ask you for your bank details. These are strictly confidential.

By creating a money order you request a certain amount of money to be paid to your designated recipient, utilizing a certain exchange rate. The exchange rate used by Mama Money is clearly shown in the “create order process”. By creating an order on the site you agree to the exchange rate provided my Mama Money at that point in time.

Please note that Mama Money will not be obliged to pay out the designated amount to the recipient prior to receiving full payment of the full agreed amount payable in respect of the money order created.

Should we not receive payment, for any reason whatsoever, your money order will expire within the designated time. Should we receive payment following the expiry of the money order, we can not guarantee the same exchange rate. You will have to create a new money order to match the received payment and a new exchange rate might apply.

All incoming payments must be in South African Rand (ZAR) into the designated bank accounts. We do not accept any other currencies. All incoming payment must be by Electronic Fund Transfer (EFT). We do not accept cash deposits at any of our designated banks. If you do perform a cash deposit into one of our designated banks, Mama Money will charge a cash deposit fee of 100 ZAR. This cash deposit fee will be deducted from the deposited funds. The remainder of deposited funds will be utilized to fulfill the money order.

Customer must use their telephone number as their reference number when performing the EFT. This must be the telephone number that you provided us with during registration. If your telephone number changes, please contact our Call Center immediately to update your information. Customers name / ID number or any other information can not be accepted as the reference number and will cause delays in Mama Money processing your money order. We can not be liable for delays if you provide us with a incorrect reference number or a telephone number which you have not registered with us.

All the necessary information to successfully conduct the EFT is contained in the SMS the customer receives when confirming a money order. Mama Money can not be held responsible for delays or non-fulfillment of a money order if customers:

  • Use a wrong reference number.
  • Make cash deposits.
  • Use a wrong account number.
  • Use a wrong branch code.
  • Transfer an amount of funds different to the money order created.

Mama Money charges a fee of 5% (five percent). This fee will be deducted from the incoming funds. The fee is clearly shown in the create money order process. By confirming the money order you are confirming that Mama Money will charge a 5% fee for the money transfer service. The fee is inclusive of VAT.

Mama Money reserves the right to change the fee or exchange rate at any time.

Pay-out

Mama Money will pay out the funds to the designated recipient only once payment has been received in full. The pay-out option may differ depending on the recipient country or your choice in the “create money order process”. Please ask the registration officer or view the website for your choices and the Pay out option.

Mama Money will endeavor to make payment to the designated recipient within 24 hours of having received payment in full for a valid money order. Should Mama Money encounter a technical problem and a pay-out has not occurred within the 24 hour time period you will be contacted and refunded. The cost of a refund is 50 ZAR.

Mama Money relies on implementing partners in the recipient countries for the pay-outs. Mama Money can not be held responsible for any technical or financial problems or any problems of any sort of our implementing partners, even if this delays a payout or a payout never occurs. Mama Money will endeavor to assist both the sender and receiver in communication with our implementing partners to receive the pay-out.

Cancellation of Money Orders

You may cancel a money order if we have not received payment of the money order from you and a pay-out to the recipient has not occurred.

If payment has not been made then you can cancel the order at any time on our USSD menu.

If partial or full payment has been received and pay-out to the recipient has not occurred due to incorrect information supplied by you or due to a cancellation of a money order, you can contact the call center to request a refund. The cost of a refund is 50 ZAR.

Please be advised that for a pay-out to be successful your recipient must have a valid Textacash Card linked to the phone number provided by you in the recipient details. If a pay-out is delayed for whatever reason, your recipient has two business days to get assistance at any CABS branch or agent. If the two business days have elapsed and the pay-out can not be processed, you will be contacted to initiate the refund process.

You may not cancel a money order if your payment has been received and pay-out to the recipient has occurred. This process is irreversible.

Recipients

You provide us with the information (name and telephone number) regarding your recipients. The name and telephone number of the recipients must be correct and matching. We can not be responsible for a pay-out going to the wrong person if you have provided us with an incorrect telephone number.

Disclaimer of Warranties and Liabilities

The Mama Money Services are provided to you subject to your statutory rights but are otherwise provided without any warranty and not subject to any condition, express or implied, except as specifically stated in the Site. We shall make reasonable efforts to ensure that money orders are processed in a timely manner.

We will endeavor to make pay-outs to the recipient as soon as possible, but we make no representations or warranties regarding the amount of time needed to complete processing because our services are largely dependent upon many factors beyond our control, such as, without being limited to, delays in the banking system and telecommunication systems of mobile phone networks.

Whilst we will do our best to maintain the operation of our services, we do not guarantee continuous, uninterrupted or secure access to the service and operation of the Site and mobile systems may be affected by numerous factors beyond our control. We shall not be liable for any delay or failure in the provision of our services or the working of our Site and Service where such failure is due to factors beyond our reasonable control, save that we will use reasonable endeavours to fulfil our obligations hereunder.

Mama Money relies on a variety of firms and partners to implement our services. We shall not be liable for any delay or failure in the provision of our services due to any delay or failure in the provision our partners’ services or the working of their sites and services. This relates to, yet not exclusively to, SMS notifications, all banking, financial services, mobile phone network and website services.

Although we at all times attempt to ensure that the details of the service offered on our Site are displayed and described accurately, we do not warrant same and disclaim to the maximum extent permitted by law any liability arising from any omissions or inaccuracies pertaining to such display and description.

We will not be held liable for any indirect, special or consequential losses of any kind whatsoever arising in connection with any money order (whether in contract, statute or delict) save to the extent that such liability is excluded by law.

You acknowledge that your access to the Site may be occasionally restricted to allow for repairs, maintenance or the introduction of new facilities or services. We will attempt to restore the Site as soon as we reasonably can.

Customer privacy policy

Mama Money undertakes to take all due care with any information (such as your personal details, Proof of Indentification, Proof of Income, Proof of Residence) which you may provide to us when accessing our website. However we do not warrant and cannot guarantee the security of any information which you may provide to us. Information you transmit to us is entirely at your own risk although we undertake to take reasonable steps to preserve such information in a secure manner. Our compliance with privacy legislation is set out in our privacy policy.

Storing of Customer details

For verification purposes we reserve the right to request proof of identification in an off-line format. Your IP address and access times are tracked against your user id for the purpose of preventing fraud and creating an audit trail when sending a payment or logging onto our secure server. A cookie is a small text file that is stored on a user’s computer for record- keeping purposes. We use cookies on the Site and link the information we store in cookies to any personal identification information you submit while on the Site.

Restricted Activities

The following uses are prohibited by the Mama Money Terms of service. Any account found to be created for the following uses will be closed:

  • Using the Mama Money service while impersonating any person or entity, falsely claiming an affiliation with any person or entity.
  • Using the Mama Money service to make unsolicited offers, advertisements, proposals, or send junk mail or spam to others. This includes, but is not limited to, unsolicited advertising, promotional materials, or other solicitation materials, bulk mailing of commercial advertising, chain mail, informational announcements, charity requests, and petitions for signature.
  • Using the Mama Money Services for any illegal purpose, or in violation of any local, provincial, national, or international law, including, without limitation, laws governing intellectual property, taxation and other proprietary rights and data protection and privacy.
  • Using the Mama Money service to defame, harass, abuse, threaten or defraud others, or collect, or attempt to collect, personal information about Users, Registered Recipients, or third parties without their consent.
  • Using the Mama Money Platform if you are under the age of eighteen (18).
  • Using the Mama Money services in order to act as a private banking institution.
  • Using the Mama Money Services in any manner that could damage, disable, overburden, or impair it, including, without limitation, using the Mama Money Service in an automated manner.
  • Using Mama Money to intentionally interfere with User’s or Registered Recipient’s enjoyment of it, by any means, including uploading or otherwise disseminating viruses, adware, spyware, worms, or other malicious code.
  • Using Mama Money in any way that assists you in violating any law, statute or ordinance.
  • Using Mama Money to send or receive what Mama Money reasonably believes to be potentially fraudulent funds.
  • Using Your Account or the Mama Money Services in a manner that results in or may result in complaints, disputes, reversals, chargebacks, fees, fines, penalties and other liability to Mama Money, a User, a third party or you.
  • Using Your Account or the Mama Money Services in a manner that Mama Money or any bank, financial institution or card payment network reasonably believe to be an abuse of the payment card system, a violation of payment card network rules or a violation of any banking rules or laws.
  • Using the Mama Money services to collect or contribute money for something that may be deemed harmful, false, misleading, unlawful, obscene, defamatory, libelous, threatening, pornographic, harassing, hateful, or racially or ethnically offensive.
  • Using Mama Money to control an Account that is linked to another Account that has engaged in any of the foregoing activities. Mama Money may use evidence other than your Account information to determine whether you control an Account in someone else’s name, including but not limited to Internet Protocol addresses, common business names, phone numbers, and mailing addresses.
  • Using Mama Money to collect payments that support pyramid or ponzi schemes, matrix programs, other “get rich quick” schemes or certain multi-level marketing programs.
  • Using Mama Money to sell:
    • Items that infringe or violate any copyright, trademark, right of publicity or privacy or any other proprietary right under the laws of any jurisdiction.
    • Items that promote hate, violence, racial intolerance, or the financial exploitation of a crime.
    • Items that encourage, promote, facilitate or instruct others to engage in illegal activity.
    • Items that promote, support or glorify acts of violence or harm towards self or others.
    • Drugs, alcohol or drug paraphernalia.
    • Items that are obscene or pornographic.
    • Real estate or motor vehicles.
    • Live animals.

You agree that Mama Money may seize or freeze funds that are reasonably deemed by Mama Money to have resulted from fraud or any prohibited behaviour outlined in this section.

Account Passwords and Registration

You agree that the information you provide to Mama Money upon registration and at all other times will be true, accurate, current, and complete. You also agree that you will ensure that this information is kept accurate and up-to-date at all times. If you have reason to believe that your account is no longer secure (e.g. in the event of a loss, theft or unauthorized disclosure or use of your email address, password, or any credit, debit or charge card number, if applicable), then you agree to immediately notify Mama Money.

Domicilium and Notices

The Site is governed by the laws of the Republic of South Africa and Mama Money chooses as its dwelling (“domicilium”), for all purposes, whether in respect of court process, notice, or other documents or communication of whatsoever nature, 69 Roodebloem Road, Woodstock, 7925, Cape Town, South Africa.

General

The terms of the Site and all relevant terms implied herein by applicable law constitute the entire agreement between you and us in respect of the use of the Site and the Mama Money Services offered.

Company Information

Mama Money Pty Ltd. (2013/022174/07)

Call Center Telephone Number

021 – 202 5420