How to easily open a Mama Money account with your ZEP permit

Sending and receiving money in Zimbabwe has never been easier thanks to Mama Money! Now you can open an account with us using your Zimbabwean Exemption Permit (ZEP permit) or Zimbabwean Passport  to send money home to a loved one or to help pay for school fees, housing costs or healthcare. 

Experience the convenience of sending money home to Zimbabwe using Mama’s cashout token and unlock incredible savings and collect your cash from hundreds of convenient cash pickup locations. 


What is Mama Money?

Mama Money is a mobile app that allows you to make international money transfers online or with cash to over 50 countries around the world. We offer an easy, safe, and affordable way for people in South Africa to send money to their friends and family based all over the world. 


How to send money to Zimbabwe in 4 Easy Steps

If you are a first-time user and would like to create an account with us at Mama Money using your ZEP permit, simply follow these 4 simple steps:


1.)    Register an account

Download our Mama Money App from the Google Play, Apple App Store, or Huawei App Gallery

2.)    Upload your documents

Upload a clear photo of your Passport, ID, ZEP permit or Asylum / Refugee documents. Take a selfie using the app. Your account will be activated in less than 24 hours

3.)    Enter recipient’s details

These details include their name and mobile number.

4.)    Pay for your transfer

Select your preferred payment method and press “confirm & send” 


What is a ZEP permit?

A Zimbabwean Exemption Permit (ZEP permit) is a special document that allows around 178,000 holders, and their children, to legally live, work, and study in South Africa. 

Without the Zimbabwean Exemption Permit (ZEP), its holders cannot legally stay in South Africa unless they are granted one of the mainstream visas under the Immigration Act. 


How much money can I send to Zimbabwe using my Mama Money account?

Once your account is activated, you can send up to R5000 per order and up to R25,000 per month. You can also upgrade your account to send higher limits of up to R50,000 per order and R100,000 per month. Simply select the “More Money Home” button in the Mama Money up to upgrade your account to a higher limit. 

How long will it take for my money to arrive in Zimbabwe?

Transfers to mobile wallets and cash collection points are sent within minutes.

Transfers to bank accounts, on average, take 5 hours to be received but can take up to 48 hours to reflect, depending on the recipient’s bank institution.


What is Mama Money's Cashout Token?

With Mama’s cashout token your recipient can collect the funds at any of our direct partners including Access Forex, AFC, ZB Bank, POSB, NBS, Quest Financial Services, NMB and EcoCash.

When you send money to Zimbabwe, your recipient will receive a 12-digit Cashout Token number via SMS to their mobile phone. Using the Cashout Token number, your recipient can collect the cash from any bank institution of their choice.

 To collect the money, your recipient will simply need to provide our Mama Money agent with the transfer code.


Where can the money be collected?

Mama Money is proud to have over 500 payout locations available in Zimbabwe today. These cash collection points are available across Zim ranging from Beitbridge and Kanyemba to Victoria Falls and many more.

 Mama Money has also integrated with select banks including:


NMB Bank Limited

Quest Financial Services

Banc Bank

NBS Bank

ZB Bank

Western Union

Steward Bank

In addition, we have over 250 easily accessible cash collection points available nationwide. A few include Easylink, Homelink, African Banking Corporation, CBZ Bank Limited, Fidelity Life Assurance, Direct Connect, all OK Zimbabwe stores, Bon Marche stores and OK Mart Stores.
Benefits of opening a Mama Money account to send money to Zimbabwe:


Enjoy faster transaction times:

Traditional bank to bank money transfers often take time and you may experience a delay due to public holidays or weekends. Transfers can sometimes take more than 3-4 days to complete as the receiving bank may hold your funds. With Mama Money we offer faster transaction times so your loved ones can collect the money in as little as 10 minutes.


Save money with low transfer fees:

Here at Mama Money we are proud to say that there are no hidden costs! All of our transfer fees are displayed clearly on your order request and the recipient does not have to pay in Zimbabwe in order to collect their funds. 

And the great news is that we only charge 5% in fees instead of 10% like most sending institutions in South Africa. So, if you want to send R5000 home, you'll only pay R250 in fees instead of R500!


Other incredible benefits include:

  • The ability to send money to a loved one 24 hours a day, 7 days a week
  • Simplicity – all you need is a smartphone to send money to your loved ones in Zimbabwe
  • Secure transfers – Mama Money guarantees the safety of your money
  • Your personal information will always remain protected


To find out more about how to easily open a Mama Money account with your Zimbabwean Exemption Permit (ZEP permit) and how to save on transaction costs, follow us online via InstagramTwitter, or LinkedIn.

The Mama Money Card

The Mama Money Card is a new way to manage your finances with ease and security. This card offers a hassle-free solution to access and use your money, redefining convenience for all our users. Discover all the fantastic features and benefits of the Mama Money Card by visiting our detailed blog post. For any queries or more information, feel free to reach out to us directly on WhatsApp. Your financial management just got a whole lot easier with Mama Money!