Welcome to the https://www.mamamoney.co.za/ website (including all webpages, subdomains and subparts therein contained, the “Site”) of Mama Money (Pty) Ltd t/a Mama Money (“Mama Money”, “we”, “us” and/or “our”).
Information We Collect:
When you interact with us through the Site, we may collect Personal Data and other information from you, as further described below:
1. Personal Data:
User: We collect Personal Data from you when you voluntarily provide such information when you register for access to the Mama Money Services, contact us with inquiries, respond to one of our surveys or use certain Mama Money Services. The Personal Data we collect includes without limitation your name, email address and other personally identifiable information. In addition, during the money order process we will collect financial information from you, more specifically which bank you use to facilitate payments to Mama Money. Furthermore, you provide Mama Money with information regarding the recipient of the money transfer, more specifically his name, cell phone number and relation to you.
2. Non-Personal Data:
Non-Identifiable Data: When you interact with the Site, we collect certain personally non- identifiable information (“Non-Personal Data”). The Non-Personal Data we collect includes without limitation Internet Protocol (IP) addresses, domain names of your Internet Service Provider, your approximate geographic location, a record of the Site pages that you visit, the time of your visits and aggregated Personal Data that cannot be used to specifically identify you. Such information, which is collected passively using various technologies is strictly for statistical purposes and cannot, in and of itself, be used to specifically identify you.
Cookies: In operating the Site, we use a technology called “cookies.” A cookie is a piece of information that the computer that hosts our Site gives to your browser when you access the Site. Our cookies help provide additional functionality to the Site and help us analyse Site usage more accurately. For instance, our Site may set a cookie on your browser that allows you to access the Site without needing to remember and then enter a password more than once during a visit to the Site. These cookies may be used to tailor content you see on the Site as well as other sites that you may visit in the future. Through your web browser’s option settings you may be able (i) to receive notifications when you are receiving new cookies, (ii) to disable cookies or (iii) to delete cookies. Please refer to your web browser’s help section for information on how to do this. We recommend that you leave cookies turned on because they allow you to take advantage of some of the Site’s features.
Google Analytics: This cookie allows us to see information on user website activities including, but not limited to page views, source and time spent on website. The information is depersonalised and is displayed as numbers, meaning it cannot be tracked back to individuals. This will help to protect your privacy. Using Google Analytics we can see what content is popular on our website, and strive to give you more of the things you enjoy reading.
DoubleClick: We use remarketing codes to log when users view specific pages, allowing us to provide targeted advertising in the future when you visit other websites which display Google Ads.
Our Use of Information That We Collect:
1. Personal Data:
- Specific Reason: If you provide Personal Data for a certain reason, we may use the Personal Data in connection with the reason for which it was provided. For instance, if you contact us by e-mail, we will use the Personal Data you provide to answer your question or resolve your problem and will respond to the email address from which the contact came.
- Access and Use: If you provide Personal Data in order to obtain access to or use of the Site or Mama Money Services or any functionality thereof, we will use your Personal Data to provide you with access to or use of such services or functionality and to monitor your use of such services or functionality.
- Internal Business Purposes: Mama Money may use your Personal Data for internal business purposes including without limitation to help us improve the content and functionality of the Site, to better understand our users, to improve the Mama Money Services, to protect against, identify or address fraudulent activities, to enforce our Terms of Service, to manage your account and provide you with customer service, and to generally manage the Site, Mama Money Services and our business.
Mama Money collects personal data from you, which you voluntarily provide during the registration process for the Mama Money Services. The collection and storage of these documents (Proof of ID, Proof of Income, Proof of Residence) are a legal requirement imposed on Mama Money by the Financial Intelligence Centre Act (FICA). By providing these documents and agreeing to our terms you are agreeing that the FIC (Financial Intelligence Centre) may at any time request these documents from Mama Money with regard to a FICA audit or on any other grounds. Mama Money has to and will provide the FIC with these documents when upon request.
You agree that the information you provide to Mama Money upon registration for FICA purposes and at all other times will be true, accurate, current, and complete. You also agree that you will ensure that this information is kept accurate and up-to-date at all times. If we have reason to believe that the information or documents you have provided us with are false and tampered with in any way, we will immediately close your account and notify any relevant authority.
South African Reserve Bank Reporting
For every successfully completed money order and corresponding pay-out, Mama Money issues the South African Reserve Bank with a report. This report includes your personal details, the recipient’s personal details, as provided by you and details of the completed transaction (money order, payment, pay-out). Mama Money takes your personal details from the FICA documents you submit to us. By submitting the FICA documents and using the Mama Money service you agree to let Mama Money take your personal details from the FICA documents and use them for Mama Money’s SARB reporting as prescribed by law.
Mama Money will not be responsible for any legal proceedings of any kind brought against you by any private, government or financial institution or body of any kind, due to the information that Mama Money has passed on these institutions or bodies.
You agree that the information you provide to Mama Money for SARB reporting purposes and at all other times will be true, accurate, current, and complete. You also agree that you will ensure that this information is kept accurate and up-to-date at all times. If we have reason to believe that the information or documents you have provided us with are false and tampered with in any way, we will immediately close your account and notify any relevant authority.
The personal data we collect includes without limitation your name, address and other personally identifiable information.
2. Non-Personal Data:
Because Non-Personal Data cannot be used to personally identify you, Mama Money may use such information for any lawful purpose.
Out Disclosure of Information That We Collect:
1. Personal Data:
Mama Money is not in the business of selling your Personal Data. We consider this information to be a vital part of our relationship with you. Therefore, Mama Money will not sell your Personal Data to third parties, including third party advertisers. There are, however, certain circumstances in which we may disclose, transfer or share your Personal Data with certain third parties without your consent, as set forth below:
Agents, Consultants and Related Third Parties: Mama Money, like many businesses, sometimes engages other companies to perform certain business-related functions. Examples of such functions include mailing information, ticket fulfilment, maintaining databases and processing payments. When we engage another company to perform such functions, we may provide them with information, including Personal Data, in connection with their performance of such functions.
Legal Requirements: Mama Money may disclose your Personal Data if required to do so by law (including, without limitation responding to a subpoena or request from law enforcement, court or government agency) or in the good faith belief that such action is necessary (i) to comply with a legal obligation, (ii) to protect and defend the rights or property of Mama Money, (iii) to act in urgent circumstances to protect the personal safety of users of the Site or the public, or (iv) to protect against legal liability.
2. Non-Personal Data:
Because Non-Personal Data cannot be used to personally identify you, Mama Money may disclose, transfer or share Non-Personal Data for any lawful purpose.
You have several choices available when it comes to your Personal Data:
Limit the Personal Data You Provide: You can use the Site without providing any Personal Data or with limiting the Personal Data you provide. If you choose not to provide any Personal Data or limit the Personal Data you provide, you may not be able to use certain Site functionality and/or Mama Money Services. For instance, in order to open a Mama Money account, your name, cell phone number and FICA documents will be required.
Links to Other Web Sites:
Storage and Security:
Mama Money may store Personal Data itself or such information may be included in databases owned and maintained by affiliates, agents or service providers. Mama Money takes what it believes to be reasonable steps to protect the Personal Data provided via the Site from loss, misuse, unauthorized access, inadvertent disclosure, alteration, and destruction. However, no Internet or e-mail transmission is ever fully secure or error free. In particular, e-mail sent to or from the Site may not be secure. You should, at all times, take special care in deciding on the information you send to us via e-mail. Please keep this in mind when disclosing any Personal Data via the Internet.
Other Terms and Conditions:
Your access to and use of the Site is subject to our Terms and Conditions.
Access to Information; Contacting Company: